Upgrade from Hell!!!

I upgraded online on the 2nd of Feb 2016.Received the device and the a sim.The sim was a nano sim and the device uses micro sd sim.I phoned Vodacom Customer Care and I was given the Sales Dep number(***)<br> They processed an order for the correct sim and reference was S3-GM41F-FJPEO sms received the 4th of Feb 2016.<br> The 8th of Feb 2016 I made a follow up which a was transferred to After Sales Dep(***)which they transferred me to the online division.<br> Online Division transferred me back to After Sales and After Sales transferred me again to Online Division.<br> The consultant advised me to buy the correct sim,it was very disappointing because no one was certain of the<br> information or advise they gave me.Later on the 9th of Feb 2016 i received a message from Vodacom advising that they have ordered the correct sim card for me-Vodacom Customer Care(Lebo Makeng)<br> <br> On the 10th of Feb 2016 I contacted After sales dep again and they now tell me i must dail(***)which is unavailable.<br> <br> I was excited to do an upgrade but since the 3rd of Feb i find no joy in the upgrade anymore because its as good as useless.All i want now is to cancel this stupid upgrade because it too much drama.