1 reviews | Active since Dec 2017
Upgrade ***** Woes at Vodacom
Upon receipt of my March invoice, I first notified Vodacom customer care of a *****lent upgrade on the 27th of March 2018 and followed their request to submit personal documents to their ***** department.
Since then I have sent 6 emails to enquire the status of my query and still to date no resolution is forthcomming but my account continues to be debited.
I have no idea where to now.
Query Number EC-1JB4-1F58YK
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Morning Mr Allen
The matter has been resolved.
Regards,
Cassandra
Morning Mr Allen
The matter has been resolved.
Regards,
Cassandra