UPGRADE ***** ON MY VODACOM ACCOUNT

<p>2 weeks ago I received an sms saying I upgraded a phone with Vodacom of which I did not, my upgrade was due on the 1 May 2016 but I was not planning to upgrade because I'm trying to settle my accounts...since I did not know which phone I upgraded I went to ask at Vodacom which phone was taken under my name they told me it a Samsung S7 edge. I wana know who signed for it because if I wanted to upgrade I would have gone back to where I 1st took a phone. When I phoned upgrade department the consultant ask me if I lost my I.D book told her NO I have it and she said it's ***** I must go make an affidavit at the police station and fax it together with my I.D copy which I did, a week had ended with no SMS saying they received it and have started with the investigations. When I phone to ask no one is able to help me instead they put me on hold or transfer me to LEGAL department even there no one can assist me they say I must phone upgrade department. I WANT THIS PROBLEM SOLVE AS SOON AS POSSIBLE BECAUSE ITS PUTTING SO MUCH STRESS ON ME AND IM PREGNANT. </p> <p>Ref: S3-GVW3J-JPUWM </p>