MR
Mpho R
1 reviews | Active since Feb 2021
16 Feb 2021, 16:11
Upgrade ***** and unauthorised billing for the ***** committed
Vodacom have been billing me a whopping R1,000 a month for a cellphone upgrade that was done on my account **********ly. They are aware and have confirmed with me that ***** was conducted but this has not stopped them from debiting my account for said upgrade without my permission. I have called customer care, I have tried twitter, I have tried the Vodacom ***** disputes department, I have tried the Vodacom NCC office and I am not getting anywhere with this issue. I just want all my contracts with Vodacom to be cancelled, my money back and for the unauthorised debit order to stop!!!!
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Replies (2)
Vodacom's replyOfficial
17 Feb 2021, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2021, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MR
Mpho R's updateReviewer Update
25 Feb 2021, 13:00So.... I'm still waiting for feedback?
Now going on two months since I initially logged this issue.
And I have already had this matter reported to all the possible channels at Vodacom.
Highly disappointing!!!
Now going on two months since I initially logged this issue.
And I have already had this matter reported to all the possible channels at Vodacom.
Highly disappointing!!!
MR
Mpho R's update25 Feb 2021, 13:00
Reviewer Update
So.... I'm still waiting for feedback?
Now going on two months since I initially logged this issue.
And I have already had this matter reported to all the possible channels at Vodacom.
Highly disappointing!!!
Now going on two months since I initially logged this issue.
And I have already had this matter reported to all the possible channels at Vodacom.
Highly disappointing!!!