Upgrade *****

Upgrade was requested on the 1st of November on both devices. I contacted vodacom customer care on the 10th of November to which they advised me that the goods have been delivered on the 3rd. They transferred me to the business upgrade department where Rochelle assisted me and informed me that a man collected the items at my address with my name and my surname and my id number however Its not my id and not my photo. I send through a copy to Rochelle she forwarded me the tax invoice for both phones to which I advised her that it's not my signature and that the drivers details at the top is not the same however delivered by the same driver. CUSTOMER name at top not the same. DATE incorrect 2014. I'D NUMBER INCORRECT 82 on the one and 83 on the other. BOTH CUSTOMER SIGNATURES different. ALSO DRIVER AND CUSTOMER has same handwriting. Rochelle informed as per email below that they have done everything g correct and that vodacom can't be held responsible and she can't assist me any further I must go open a case at the police station and contact ram to sort this matter further she has escalated the matter (however as per attached docs no 1 service escalation have been requested since 2016) She contacted me again on 14th requesting I send her a copy of the company letter head requesting the upgrade and if I don't the matter will not be able to proceed or do an investigation to which I refused to comply as I haven't received phones.

I have opened a case at the Moffatview police station nr 173/11/2017 and have contacted ram and spoke to Jonathan there who advised me that he's unable to assist me ad I am not their client but vodacom is and they can't supply me with details.

I have since received an account billing me for the upgrade however no phones no feedback no escalation no one attempted to allocate or blacklist these phones and have had Rochelle blatantly accuse me of giving her my details which is mine and it's due to that that we have a problem which I can't understand as to what other details I must have provided as well as blaming me for the phones disappearance and that I must have told someone about the phones. ALSO ram never contacted me to find out if I'm home and never came to my house.

I have forwarded documents twice to the ***** email department. No response since the 16 th of November. I have contacted their offices on ********** to which they advised me it takes 5 days to read or respond to the email but they will contact me back however again no feedback or response.