Upgrade *****

I upgraded my contract on 18 October 2022 via Mondo and selected a 24 months contract. When the upgrade was registered the contract was registered as a 36 month contract. After Mondo conducted an investigation, the evidence showed that I was in fact correct and I agreed to a 24 month contract at the stipulated amount. Mondo now refuses to honour my contract and says the deal is no longer available. A contract is a contract whether written or verbal and there is verbal proof of my contract. Mondo's resolution is to cancel my contract and that I should return my phone or pay more every month for a 24 month contract. This is completely unacceptable. In my opinion this is *****. After numerous attempts to contact management at Mondo I keep getting the run around and no resolution. I am being told the staff member has been reprimanded for the incorrect information that was provided. Which is still not my problem. I want my agreed to amount for the agreed to term. I have attempted to contact Vodacom and customer care centre and they cannot assist or do not know how to assist. I do not want a variation on my contract. I want my original agreed to contract term and value honoured.