NTKK
Ndalama Trevor Khambani Khambani
1 reviews | Active since Jan 2011
06 Jul 2016, 09:44
Upgrade *****
<p>On the 1st of July I got sms's notifying me that an upgrade was being done, i then tried to call the number on the sms, but no answer. I the called the upgrade department which took about an hour for me to speak to someone. They said they will investigate and get back to me in two days. I had to call back today the 6th of July to find out the progress, but i was tranfared to the store and they just told me they will send an sms with intruction of what to do. This is not going anywhere and come month end they will deduct this amount from me. </p>
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
06 Jul 2016, 10:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2016, 10:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,