NB
Nokuthula B

1 reviews | Active since Mar 2017

13 Mar 2017, 14:49

Upgrade *****

<p>I did an upgrade in January with Vodacom customer care upgrade service centre and I was promised that every month I will get 500mb and R150 of airtime. End of January I never got what I was promised and I was told they will fix it and they really sorry for d inconvenience and promised me that end of February I will most definitely get my 500mb again I did not get it and so I called again and the apologised and say I will get a 1gb as in that day I called till now haven't received it and everytime I call they tell me it's sorted but it's not from my side. I feel they taking advantage of me that's why they not doing anything about my complain. </p> <p>If this issue is not sorted ASAP I would like to cancel my contract as I was told lies and believe it's *****. At the end of the day I'm the one who's paying and I'm paying for something I did not agree on I have every right to do so. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,