upgrade *****

<p>On 29/08/2016, I went to the vodacom shop at Fourways mall to do a sim swop as my sim card just stopped working. Two days later n 31/08/2016 an upgrade was done in my name that i did not request. I found out on 09/09/2016 when a consultant called me and told me to come and fetch the tablet that i had ordered. I told her i did not request an upgrade. In fact i had wanted to convert to a prepaid and vodacom convinced me to stay on a month to month contrat. On 10/09/2016 i went to vodaworld to see the documents that were submited. The picture on the ID is not mine nor is the signature. Why did vodacom not compare the documents that i had submitted previously with the ones submitted???? We logged a case I- ********** 0127. I kept calling customer care to find out the status of my call. on 20/09/2016 I called to find out the status and the status said closed. No one called me from vodacom to let me know of the staus and when i check my account on line. The bill that relates to ***** has not been reversed. After years of being with vodacom, all i can say is they dont care about their customers and your personal information is not safe with them. This ***** happened at the head quarters in Vodaworld. I am highly digusted with the way the case has been handled and the dishonesty within vodacom. I want my line changed to prepaid immediately. I will deinitely not recommend vodacom to any consumer. They fail to keep your information confidential and are not helpful at all when they need to fix the ***** that arises as a result of their lack of controls and incompetence.</p>