BS
Brenda S
1 reviews | Active since May 2021
01 Nov 2022, 09:23
Upgrade fiasco
Vodacom upgrades my daughters contract wgich was already upgraded in May 2022 instead op my son's contract. They send me 2 phones after I informed that only my son's contract must be upgraded. I returned one phone because both delivery invoices had his number only to find his number's upgrade was cancelled and not my daughters. Now they cannot switch the phones info and do the upgrade for my son I have to return the used phone snd do upgrade afresh meantime he is left without a phone
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Vodacom's replyOfficial
01 Nov 2022, 09:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2022, 09:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Brenda S's updateReviewer Update
14 Nov 2022, 06:50Today will be 8 working days - Vodacom committed to cancel the upgrade and collect the device within 5-7 working days. I still have to pay for an upgrade I never authorised and no assistance from Vodacom.
BS
Brenda S's update14 Nov 2022, 06:50
Reviewer Update
Today will be 8 working days - Vodacom committed to cancel the upgrade and collect the device within 5-7 working days. I still have to pay for an upgrade I never authorised and no assistance from Vodacom.