1 reviews | Active since Nov 2016
Upgrade fees
I have upgraded online and was charged R150 incorrectly on one of my lines....I was refunded the next month. Then I upgraded on my other number and was once again charged R150 - it has been 2 months now and I have not been refunded yet.
This is a very simple dispute to resolve, why is it taking so long ?????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Hi Esma
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Esma
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Esme
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,
Hi Esme
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Best regards,