NA
Nadine A
1 reviews | Active since Aug 2017
08 Dec 2017, 12:05
Upgrade feedback - dissatisfied client
The service is pathetic. Vodacom is not treating their client fairly when it comes to service delivery. Treating Customers Fairly TCF stands for Treating Customers Fairly. The FSB descibes it as follows: Treating Customers Fairly (TCF) is an outcomes based regulatory and supervisory approach designed to ensure that specific, clearly articulated fairness outcomes for financial services consumers are delivered by regulated financial firms.
You are inconveniencing me!!!!!!!!!!!!!!!!!!!!!!! I think i need to get a service provider because i cannot deal with this any longer and this is now the second time that i am dissatisfied with the service the 1st time i had to contact the CEO before my query was resolved.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Dec 2017, 13:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2017, 13:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
NA
Nadine A's updateReviewer Update
08 Dec 2017, 13:07Always automated responses
NA
Nadine A's update08 Dec 2017, 13:07
Reviewer Update
Always automated responses
Vodacom's replyOfficial
08 Dec 2017, 15:31Good day
We regret taking note of your experience and thank you for bringing it to our attention.
RAM will be making contact with you soon to resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply08 Dec 2017, 15:31
Official
Good day
We regret taking note of your experience and thank you for bringing it to our attention.
RAM will be making contact with you soon to resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,