Upgrade fee incorrectly charged
Hi
I did query this last month yet I see it's on my statement for this month. I did an upgrade through Vodacom Online and one of the benefits of that is not having to pay the R150 upgrade fee. However, on my latest statement it is there and now I have to pay for it. Please could you look in to it and get back to me.
Thanks Raymond Cell: ********** 775 (Acc: I ********** -8)
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Vodacom's replyOfficial
23 Nov 2017, 09:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Nov 2017, 09:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,