Upgrade Fee charged for nothing received

I am still waiting for Vodacom to remove the upgrade fee they charged on my contract number ********** 117 at the beginning of this month. I cannot believe they charge this fee when I did not upgrade or receive a phone/tablet etc.

Their call center is useless as no one can assist me with regards to this query as well, they had to put me through to 4 different consultants until someone gave me a reference number 1- ********** ********** and to date nothing has been done about it.

I am really disappointed as this is my third problem this year regarding my Vodacom contracts and there customer service is absolutely poor and I suppose they don't really care if they lose loyal customers.

Regards, Darryl **********