1 reviews | Active since Jan 2010
UPGRADE FEE
<p>I upgraded my cell phone contract in December 2016 and was charged an upgrade fee of R150.00. According to the contract and the sales consultant, there is no upgrade fee payable as the upgrade was done online. I have emailed Vodacom 4 times to request that this fee be reversed. Each time a consultant confirms receipt of my email and promises to have my request escalated. Can senior management please intervene and have the fee of R150.00 reversed immediately. Thank you. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Kindly note the reported instance has been addressed and resolved.
Please refer to our correspondence communicated and should be updated on your account within the hour.
Best Regards
Elroy
Best regards,
Kindly note the reported instance has been addressed and resolved.
Please refer to our correspondence communicated and should be updated on your account within the hour.
Best Regards
Elroy
Best regards,