Upgrade FAILURE

Havinf the WORST experience with Vodacom to upgrade. Phoned to do an upgrade and consultant assisted. Wrong phone was ordered and I phoned immediately to advise them. Never did I get the sms that I was supposed to accept or decline because they sent this sms to a wifi number! After Numerous calls I could still not be helped. I went to a vodashop and they said they can not assist me! Phoned the call centre again and spoke to the initial lady that assisted me - Lebo. She PROMISED that she will sort this out and the wrong phone will Not be delivered. Today the WRONG PHONE was sent so I refuses to take the phone. I waited whole day for Lebo to sort this out but no phone call or sms was recieved dispite the promises. I now want to cancell the contract due to this horrible experience but guess what. No one can still assist me! This is the worst service ever Vodacom! I have been a client all my life.. but really are fed up with this!!!!!!!