Upgrade Failure

Worst experience with Vodacom upgrade. Tried to upgrade online for P30 lite. My details were correct during check out. Then RAM failed to deliver the package. When i made a follow up my cell number and delivery address were completely wrong. I was advised by RAM to contact Vodacom to make a change of address. After many days of calling Vodacom to make changes, the day they decided to confirm the change. The package had been returned to Vodacom. I called Vodacom and I was told they may resend the package if I called after 72 hours. I made the call, but was told the phone was discontinued.