Upgrade fails without any notice??
<p>Vodacom, please explain to me how I complete your online upgrade, receive a notification of confirmation for this as well as the confirmation that delivery will take place, and then nothing happens.</p> <p> </p> <p>I phone in to Vodacom and then informed the upgrade failed? How do you not notify someone of this failure Vodacom? How do you not see this as a clear problem? And how am I suppose to fix whatever problem there is on the upgrade if I dont even know there is a problem?</p> <p> </p> <p>Complete and utter idiocy I tell you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have still not heard from Vodacom and now I am being told that my upgrade has been processed but that I will wait for 3-5 working days for my unit. This was not the adverti*****t or arrangement when upgrading online as YOU promised next day delivery. I have now made commitments to sell my phone and have not received my new phone due to your incompetence and false advertising. I want my phone by tomorrow. No questions asked. Even if I have to collect from a store or upgrade in store!!
I have still not heard from Vodacom and now I am being told that my upgrade has been processed but that I will wait for 3-5 working days for my unit. This was not the adverti*****t or arrangement when upgrading online as YOU promised next day delivery. I have now made commitments to sell my phone and have not received my new phone due to your incompetence and false advertising. I want my phone by tomorrow. No questions asked. Even if I have to collect from a store or upgrade in store!!
So still no call from this hello peter team regardless of the above "promise" to call. I had to sort all of this out without ANY help from Vodacom.
They have not looked in to the calls made this week between myself and Vodacom. They have not called to apologize for the amount of incompetency I had to deal with this week. Wanting to send my phone to me after 5 working days after the online promise of "Next Business Day Delivery".
Then when I complain about that problem, they say they can log a service request which can be actioned in 3-5 working days? How does that solve the problem? I got promised twice by two different individuals I would be called back by a manager, which didnt happen. I got promised on Twitter as well as here that someone would call me, it didnt happen.
How do you not hide your head in shame Vodacom? Not even an apology for treating you clients like *******??
So still no call from this hello peter team regardless of the above "promise" to call. I had to sort all of this out without ANY help from Vodacom.
They have not looked in to the calls made this week between myself and Vodacom. They have not called to apologize for the amount of incompetency I had to deal with this week. Wanting to send my phone to me after 5 working days after the online promise of "Next Business Day Delivery".
Then when I complain about that problem, they say they can log a service request which can be actioned in 3-5 working days? How does that solve the problem? I got promised twice by two different individuals I would be called back by a manager, which didnt happen. I got promised on Twitter as well as here that someone would call me, it didnt happen.
How do you not hide your head in shame Vodacom? Not even an apology for treating you clients like *******??