DS
Dean S
1 reviews | Active since Jan 2012
26 Nov 2016, 12:32
Upgrade Failed
<p>I understand Vodacom might be busy during Black Friday . I tried upgrading for one of your deals and received a refence number TOV3PJ . Later I decided to rather call the call centre and was transfered back and forth after waiting 30 minutes in each que. Today when gathered my energy to call the call centre again I was advise the deal I'm looking for is out of stock. I do understand stock is limited, and deals are only valid until stock lasts but this is crazy. If you apply online you get a refence number and nothing happens to it. If you call the call centre you're transfered all over the show. </p>
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Vodacom's replyOfficial
26 Nov 2016, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2016, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,