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Casey C
1 reviews | Active since Sept 2015
09 Sept 2019, 14:03
Upgrade fail
I called in regarding an upgrade, After a decision was made I decided to go for an upgrade and not cancel. Vodacom has immediately updated my contract howevr I have not received my device. They said I have to wait for 'confirmations' department to call however I have not heard anything thing from them. I have tried calling in but they said they attempted a call but I didnt pick up. It is now 3 days and I am still waiting....... this is really bad service considering I have to wait so long for a call.
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Vodacom's replyOfficial
09 Sept 2019, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Sept 2019, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Sept 2019, 13:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Sept 2019, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team