AvdB
Arne van den Berg
1 reviews | Active since Jan 2016
16 Nov 2018, 15:03
Upgrade Fail
I have did an upgrade for an Iphone XR 64gb, during the upgrade no one informed me that there is no stock. Fine we can forget but then when i called the second time they said it will arrive on 16/11/2018. After I called to confirmed then i was told that the stock will only be in on Monday. This is really bad service specially when the whole thing started not being told there will be no stock available. even when the sites states that there will be next day delivery after confirmation of accept-ion. You still have to wait more than a week for any service.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2018, 16:30 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2018, 16:30
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Nov 2018, 13:45 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your device has been delivered this morning. We have tried calling to follow up however was unable to get hold of you.
We apologize for the delay and the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your device has been delivered this morning. We have tried calling to follow up however was unable to get hold of you.
We apologize for the delay and the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply20 Nov 2018, 13:45
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your device has been delivered this morning. We have tried calling to follow up however was unable to get hold of you.
We apologize for the delay and the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your device has been delivered this morning. We have tried calling to follow up however was unable to get hold of you.
We apologize for the delay and the inconvenience.
Have a lovely day further.
Vodacom Consumer Website Team.
Best regards,