Upgrade Experience - Horrible Service

Yesterday in the queue at Vodacom Blue route for over 2 hours to do my upgrade - Rayaan tried to help, but the system was down and he couldn't complete the sale. Told me he would phone me by 3pm and organise delivery of the phone to my offices. Never happened. This morning phoned the branch to find out if the upgrade has gone through, finally at 3pm got feedback (had to phone again). Consultant said everything is ready, I can just bring my ID book and pick up the phone. I pointedly asked if I will have to queue again to which she rep**** no - just a pick up. Left the office, got in my car, drove to the branch. Spoke to a consultant at the front desk, who told me to take a number and get in the (VERY LONG) queue. I requested to speak to the manager, as this was not the agreement over the phone. The manager, Ebrahim approached me very aggressively, and said to take a number. I advised what my agreement was with the consultant, he called me a ****. I asked about delivery, he said his consultants will not offer delivery - again calling me a ****. This ended in a shouting match and me having to leave the branch. Never did anybody try to help, only tried to get rid of me. Unacceptable.