JB
Jacques B
1 reviews | Active since Feb 2011
02 Nov 2017, 10:56
Upgrade Errors
Good day,
My wife upgraded her contract at the Vodacom 4U shop in Eikestad Mall (next to the staircase) on 14 October 2017; effective 1 November 2017. She upgraded to a UChoose Flexi 500, Caller Identity and 500 MB Data on a Samsung A5 device. Since yesterday she had no more Caller Identity and No Data Bundle. Due to this her data was deducted from her Flexi 500 at exponential rates (approximately R 215 worth). This is unexceptional and should be rectified ASAP.
Regards, Jacques (on behalf of Margot Basson)
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Replies (3)
Vodacom's replyOfficial
02 Nov 2017, 12:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
JB
Jacques B's updateReviewer Update
07 Nov 2017, 08:55We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE
JB
Jacques B's update07 Nov 2017, 08:55
Reviewer Update
We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE
JB
Jacques B's updateReviewer Update
10 Nov 2017, 13:01We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE
JB
Jacques B's update10 Nov 2017, 13:01
Reviewer Update
We still have not received any response other than this automatic reply for the Vodacom Consumer Website Team. POOR SERVICE