KB
Kim B
1 reviews | Active since Mar 2010
15 Nov 2022, 15:48
Upgrade Error NOT Resolved - Solution Not Provided
On Monday I posted a review and request for assistance for a solution to a Vodacom upgrade that had failed. I received a message on Hello Peter telling me it had been resolved and my upgrade had been reversed. It has not. Vodacom you have CRM system issues/challenges that perhaps you are not aware of. I need someone who is genuinely able to assist me to call me and resolve. i have not been assisted since 1st November / 6 departments and 10 consultants not able to rectify an error originally created by your upgrade sales and confirmation consultants. KR
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Vodacom's replyOfficial
16 Nov 2022, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Nov 2022, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,