ES
Eldin S
1 reviews | Active since Apr 2024
16 Apr 2024, 16:01
Upgrade error / contract *****.
Vodacom upgraded the wrong number. Now they told me its to late to correct. I didn't even sign for anything. They recorded the call and in that conversation they said the number to upgrade is ******8311. And i said yes go forward with it.
******3855 was not due for upgrade on the system, but now they have upgraded this number. How is it possible!! This number would've ended this year.
Now i must pay another 3 year on this number ******3855.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Apr 2024, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2024, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Apr 2024, 05:21 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2024, 05:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
ES
Eldin S's updateReviewer Update
26 Apr 2024, 06:37Thanks im waiting for the call.
ES
Eldin S's update26 Apr 2024, 06:37
Reviewer Update
Thanks im waiting for the call.
ES
Eldin S's updateReviewer Update
13 May 2024, 15:16Hello.
Any info from vodacom?? Im waiting for 2 weeks now from the last phone call. Otherwise im getting a lawyer.
Any info from vodacom?? Im waiting for 2 weeks now from the last phone call. Otherwise im getting a lawyer.
ES
Eldin S's update13 May 2024, 15:16
Reviewer Update
Hello.
Any info from vodacom?? Im waiting for 2 weeks now from the last phone call. Otherwise im getting a lawyer.
Any info from vodacom?? Im waiting for 2 weeks now from the last phone call. Otherwise im getting a lawyer.