RS
Ronald S

1 reviews | Active since Dec 2016

15 Dec 2016, 11:14

upgrade error

<p>Hi</p> <p> </p> <p>At the end of May 2016, i went to upgrade one of my VODACOM contracts at Centurion Game, the upgrade was done, however on the 01 December 2016 I get a message that the upgrade was only put through on 01 december 2016, Thereafter I contacted the Vodacom customer car and was advised that there is nothing they can do and i Should go Back to the store as they processed the upgrade, To which i did however the store advised that it is VODACOM's problem,</p> <p> </p> <p>The issue I have is that for 6 months I have paid for nothing and now have a phone that is 6 months old but VODACOM expects me to pay for 24 months from december 2016 when I recieved the Phone at the end of May.</p> <p> </p> <p>this is not service. I have had my contracts with Vodacom since 2007 and if this is not attended to I will cancel my contracts.</p> <p> </p> <p>regards</p> <p>Ronald</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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