Upgrade Enquiry

<p>Good Morning,</p> <p>I recently upgraded in December. I called and logged a complaint about 3 Weeks ago when i logged onto my Vodacom Account and saw that there were Double Charged on Data and Handset.<br />Never in the 15 or more years of upgrading have we ever upgraded early that double charges occur. Last year we upgraded when it was due, so please don't tell me that i upgraded early that is why there is the double charge, cause if that was the case somebody should have told me and i would have waited until the upgrade was due, and only then would i have upgraded.<br />Last week i called and after talking to someone who was going to put me through to someone else they land up cutting me off. <br />Please can this be resolved in this week as i cannot have this situation going on. I would like this to be resolved and treated as a matter of urgency now, and i keep getting promise to pay calls. And payment will not be done if i dont get a response and and a reasonable explanation. As i can simply not pay for 2 handsets and double the data charge, in one month.</p> <p>This needs to be resolved urgently as i am not impressed with the service. </p> <p> </p>