LW
Lehlohonolo W

1 reviews | Active since May 2016

21 Jan 2022, 09:35

Upgrade

I have been trying to do an upgrade for my line and have been struggling due to stock limitations,I eventually went to iStore and found a deal I’m interested in (iPhone 13 Pro 128 on 230 flexi for R839) when trying to sign up there’s a whole lot happening that became issues whoch I never had with Vodacom, e.g upgrade fee amd also paying for the 2 remaining months on my contact….is there a difference when upgrading directly with Vodacom and doing it via the iStore?? Secondly if I upgrade via Vodacom directly,would I still be able to trade in my iPhoneX towards my contract?? May I kindly have one of your sales consultants contact me please…I would like to put this upgrade to bed and do it already

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2022, 10:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team