Upgrade due, but not given due to lack of reason

<p>Vodacom has shown me its bad side, I have been with Vodacom for more than 15 years, and now that I am due for an Upgrade they tell me I can't upgrade due to my ITC, I then contacted Transunion and paid for my updated ITC report and they explained everything to me, saying I have nothing bad on my record, My Credit Score is Very good, 2 points away from excellent. So what exactly is their excuse? I do not know, it took them 7 days to give me an answer, and when they finally do they say it is ITC, which is obviously nonsense as my record is clean. I am now switching over to another service provider as Vodacom has given me no good reason to stay with them, especially after about 9 visits to two stores, which I might add the first store in Canal Walk has still not gotten back to me. Its ridiculous!!!!!</p>