Upgrade done without my knowledge to a stranger.

Item: Vodacom
Rating: 1
Author: Ndimakazi M

I have a data contract with Vodacom of 80Gig. On the 03rd of April 2024, I realise that there was no data to use. On calling 135, I was notified that I had upgraded with an iPhone 15 hence no data. They could not tell me where this was done because I have no knowledge of it. I was asked to report to the ***** department by email who has not come back to me. I am frustrated now because the premium has gone up from R341 to R835 and have no data to work with.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Apr 2024, 21:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Apr 2024, 21:08

Official

Ndimakazi M's updateReviewer Update

22 Apr 2024, 12:26

Thank you for the feedback. I hope the data for April will also be credited as this whole month I did not have data.

Ndimakazi M's update22 Apr 2024, 12:26

Reviewer Update

Thank you for the feedback. I hope the data for April will also be credited as this whole month I did not have data.