JB
Jarryd B
1 reviews | Active since Aug 2016
20 May 2026, 16:37
Upgrade done without consent.
An upgrade was done without my consent. I have requested the recording of a call made 27 Oct 2025 on multiple occasions and I have not received this as I would like the matter looked into. Someone upgraded my line without my consent and under false promises that I would be paying less per month. So now I'm paying more per month, vodacom employee has stated that for me to go back to my previous package I will need to pay an amount because it is a downgrade. I want this sorted out asap as I never agreed to pay more per month or to go ahead with the upgrade on my account. Someone needs to be held accountable.
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Replies (2)
Vodacom's replyOfficial
21 May 2026, 09:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Vodacom's reply21 May 2026, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team.
JB
Jarryd B's updateReviewer Update
26 May 2026, 08:08This has now even become worse. After discussion I had with one of the consultants, vodacom has been trying to debit random amounts of of my bank account. I have not given permission for this as I'm a cash payer. The amounts are not consistent and the dates where never discussed and dont align with my salary date. Vodaom what are you doing? It even states that when you ask TObi assistant, so why are you debiting my account with random amounts?
JB
Jarryd B's update26 May 2026, 08:08
Reviewer Update
This has now even become worse. After discussion I had with one of the consultants, vodacom has been trying to debit random amounts of of my bank account. I have not given permission for this as I'm a cash payer. The amounts are not consistent and the dates where never discussed and dont align with my salary date. Vodaom what are you doing? It even states that when you ask TObi assistant, so why are you debiting my account with random amounts?