1 reviews | Active since Sept 2009
Upgrade done online - no response
I did a contract upgrade on Vodacom online on 8th December and received a confirmation email. I'm still waiting for a consultant to call me back. I tried calling the online call centre number, but held on for maybe 15 minutes, then hung up.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Please accept our sincere apologies for the delay and the inconvenience caused in this regard.
I have escalated the matter to the Sales Management Team to contact you with feedback.
Kind regards
RJ
Vodacom Consumer Website Team
Please accept our sincere apologies for the delay and the inconvenience caused in this regard.
I have escalated the matter to the Sales Management Team to contact you with feedback.
Kind regards
RJ
Vodacom Consumer Website Team