Upgrade done on my account - ***** Investigation

<p>Dear Vodacom, </p> <p>The last statement I received from Vodacom was on 03/04/2017. I did not receive a statement for May. When I questioned the higher deduction and the fact that I did not receive my May statement, I was informed that there was an upgrade done on my data 3G month to month contract on 12/04/2017. I did not request an upgrade on my 3G account and requested the voice recordings and proof of documentation where I signed - nothing has been sent to me. I received a sms from Vodacom stating that the increase in my monthly debit order is because of the upgrade done at Waterstone Village ********** 981 – however I reside in Pretoria. I recieved my new statement for end of June, and now an additional amount of R719 will be deducted which I cannot afford. This complaint was lodged on the 2 of June, all the relevant documentation was emailed and still no feedback or update on what is happening, in the meantime I need to pay. Apparently a Samsung 7 was also given on this upgrade? I would like to cancel this contract asap and request feedback on the additional charges and when this will be refunded to me - also confirmation on the June debit order amount, as this issue is still not resolved.</p>