1 reviews | Active since Sept 2018
Upgrade done on incorrect number
We did an upgrade with Vodacom shop in Vryburg that was done with the wrong number on our account, we returned to the store about 3 or 4 times, we phoned countless times but was told that it is not possible to reverse the upgrade, now 'n have an Red Select contract with witch I am paying too much and only require a small contract on the number. Vodacom must migrate my contract to a smaller contract and pay for the cost as it was not our fault, but the Vodacom Stores fault.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards,
Vodacom Consumer Website Team