Upgrade done incorrectly

I previously logged a complaint and it was noted by Vodacom as being successfully resolved which is not the case.

I have been a customer of Vodacom since they started doing business in South Africa and again upgraded on 2020/11/17 for a period of 24 months wef 2020/12/01. The upgrade was not done properly and I discussed the matter again with them on 2021/01/02 and 2021/02/09;still the upgrade was not done properly.

On 2021/02/12 I received a response on my Hellopeter log from a Dean, apparently a back office employee at Vodacom who confirmed that he "will listen to my calls and will fix the problem". He also confirmed that if necessary he will pass credits to rectify the problem. All the discussions as mentioned previously are on record at Vodacom and I do have it on record as well.

On 2021/02/17 I again received a call from Karusha from Vodacom that "humbly apologized" for the inconvenience and confirmed that "she do not want to lie or pacify me " but the best they could do is offer me a revised package for R69.00 of R125 airtime and 500mb of data per month for 24 months to which I agreed. This would take effect from 2021/03/01. On 2021/03/01 I received my invoice which reads uChoose Flexi 125 = R125.01 and Vodacom Quick Sim = R3.02 for a total bill of R128.03 per month; totally the opposite of which was agreed upon.

Since then I have tried unsuccessfully on 2021/03/08 and 2021/03/09 to try and rectify/cancel the agreement at *** but to no avail. The last person I spoke with at the said number was a Mokwanda that were going to escalate the matter, but still no response.

How do I get the matter resolved ???????????