Upgrade done Incorrectly !!!!
I was contacted by Vodacom to upgrade one of my many contracts. I requested for the package to be identical to one of my other packages. It was confirmed. However, I am only receiving the airtime. The data promised was supposed to be monthly for 24 months. I received data for 7 days only. I have called Vodacom several times and have been shunted from dept to dept. Eventually someone said they will investigate and rectify this. It has still not been resolved. I need a senior supervisor to contact me urgently
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Vodacom's replyOfficial
06 Sept 2019, 09:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Sept 2019, 08:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per reference ***. Kindly be advised that both lines have been credited with 5 Gig data as a gesture. Incentive bundles are only valid for 30 days. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Sept 2019, 08:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per reference ***. Kindly be advised that both lines have been credited with 5 Gig data as a gesture. Incentive bundles are only valid for 30 days. Regards Consumer Website Team
Best regards,