Upgrade done but no sim given

<p>I did my upgrade last week online. They deliver my phone to my work without a nano sim. I phoned a day later and was told it would be on it's way. Now after speaking to 7 consuultant nobody can assist. Nanko,pulani,sisilo just keeps on tranferring me to the next department. If phone numbers ********** , ********** , ********** 4 and customer cannot assist who should i call? When i ask to speak to a supervisor i get told sorry wrong department. Yet they can send someone to collect my phone and cancel my upgrade but they cannot send me a new sim. They do tell you calls are monitored for quality purposes, who listens to the calls and find out whether clients are happy? Why should i go in to a shop now and pay for a service that was supposed to be sorted out with my upgrade? This is the worst service ever and yet vodacom worries why they lose clients. They just don;t care to keep the ones they have and deliver a service they pay for.</p>