1 reviews | Active since May 2016
UPGRADE DONE 12/09/2016
<p>I DID AN UPGRADE ON MY LINE ON THE 12/09/2016 AND EVERYTIME I CALL VODACOM EVERY PERSON I SPEAK TO ON THE PHONE HAS A DIFFERENT STORY.LORRAINE WHO I SPOKE TO REGARDING THIS UPGARDE IS NOW NOWHERE TO BE FOUND. I AM BEING TOLD THAT THEY ARE STILL WAITING FOR STOCK BUT WHEN I DID THAT UPGRADE WITH HER SHE SAID THEY HAD STOCK AND I WOULD RECEIVE THE HANDSET THE FOLLOWING DAY.HOW CAN ONE WAIT FOR THE HANDSET FOR THE WHOLE WEEK???IS VODACOM LOSING IT OR WHAT?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
THIS IS NOT THE APPROPRIATE RESPIONSE. I SHOULD BE TOLD HERE WHEN I AM GOING TO GET THE HANDSET OR SHOULD I CANCEL THE WHOLE CONTRACT?MIND YOU,VODACOM IS NOT THE ONLY SERVICE PROVIDER OUT THERE
THIS IS NOT THE APPROPRIATE RESPIONSE. I SHOULD BE TOLD HERE WHEN I AM GOING TO GET THE HANDSET OR SHOULD I CANCEL THE WHOLE CONTRACT?MIND YOU,VODACOM IS NOT THE ONLY SERVICE PROVIDER OUT THERE
Hi Bongani,
Your query has been resolved, I hope you enjoy your phone.
Regards,
Cassandra
Hi Bongani,
Your query has been resolved, I hope you enjoy your phone.
Regards,
Cassandra