DW
Douglas W
1 reviews | Active since Mar 2011
29 Nov 2018, 17:49
Upgrade does not exist...
I did an upgrade on black Friday on one of my contracts, got the email confirmation and now get told that no upgrade was done. The order number was VODACOMONLIN- ********** ********** 53. Please sort this out, you had the Black Friday Deals, the upgrade was accepted and confirmation was sent through, please stick to it.
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Vodacom's replyOfficial
29 Nov 2018, 19:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2018, 19:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,