DL
Derick L
1 reviews | Active since Feb 2018
01 May 2020, 15:37
Upgrade dissapointment
I am very dissappointed with Vodacom since last year November they told me I need to set up my debit order in order to upgrade. I done it!! I am now a customer with them for over 8 years and they treated me like a ****. My contract with them is over R2500 per month for 2 contracts and when I wanted to upgrade my daughters 2 contract which i would have paid less with the new contract they said that i need to pay in R8500 per contract for the phones. That is ridiculous!! Is that the way you want to treat your customers I would have paid now R2000 per month on contracts???
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Replies (4)DL
Derick L's updateReviewer Update
03 May 2020, 14:55And still no reply from Vodacom..... after they told me what to do last year, I have done it and still they have issues?? And they say they the nr 1 service provider and they can’t even get in touch with their customers
*** if you want to phone me
*** if you want to phone me
DL
Derick L's update03 May 2020, 14:55
Reviewer Update
And still no reply from Vodacom..... after they told me what to do last year, I have done it and still they have issues?? And they say they the nr 1 service provider and they can’t even get in touch with their customers
*** if you want to phone me
*** if you want to phone me
Vodacom's replyOfficial
03 May 2020, 16:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2020, 16:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DL
Derick L's updateReviewer Update
04 May 2020, 09:08Trying to get in touch with Vodacom acquisitions as i spoke to Vodacom accounts and they said I must speak to the acquisitions department.... and that is an endless battle to get hold of them.... i am paying R2500 for my contracts now and want to upgrade where I will be paying R2000 and they still don’t want to give my upgrade
Please Vodacom i have done everything you told me to do and now you handle this like that!!!
Please Vodacom i have done everything you told me to do and now you handle this like that!!!
DL
Derick L's update04 May 2020, 09:08
Reviewer Update
Trying to get in touch with Vodacom acquisitions as i spoke to Vodacom accounts and they said I must speak to the acquisitions department.... and that is an endless battle to get hold of them.... i am paying R2500 for my contracts now and want to upgrade where I will be paying R2000 and they still don’t want to give my upgrade
Please Vodacom i have done everything you told me to do and now you handle this like that!!!
Please Vodacom i have done everything you told me to do and now you handle this like that!!!
DL
Derick L's updateReviewer Update
04 May 2020, 16:21That ia still unacceptable from Vodacom as they told me what to do and I did it and the accounts say there is nothing wrong on my account!!
Looks like Vodacom will rather loose money
Best network in south africa... yeah right I will go badmouth Vodacom where ever I can on social media
Looks like Vodacom will rather loose money
Best network in south africa... yeah right I will go badmouth Vodacom where ever I can on social media
DL
Derick L's update04 May 2020, 16:21
Reviewer Update
That ia still unacceptable from Vodacom as they told me what to do and I did it and the accounts say there is nothing wrong on my account!!
Looks like Vodacom will rather loose money
Best network in south africa... yeah right I will go badmouth Vodacom where ever I can on social media
Looks like Vodacom will rather loose money
Best network in south africa... yeah right I will go badmouth Vodacom where ever I can on social media