WC
Wayne C

1 reviews | Active since Feb 2011

30 Nov 2016, 11:05

Upgrade dissapointment

<p>Black Friday specials... busy for everyone, so no need to state that to me. Voda had upgrade specials, which i requested on Friday 25/11, no feedback received. On Monday 28/11 same story, no feedback received. Eventually get a call back yesterday, contract approved and quotation received via email. After no confirmation call, back to call centre today to be told that contract has been discontinued, putting me at a disadvantage. No alternatives suggested as any other contract won’t have the specific benefits. *********** staff and false information leaving me at a disadvantage. Thank you vodacom... again</p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 11:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team