GP
G P
1 reviews | Active since Mar 2022
03 Mar 2022, 09:00
Upgrade dispute the contract amount confirmed changed after the product delivered
Disappointed in the service of vodacom. You upgrade receive the product, then after TWO weeks of using the product , you get sms off a higher new contract prices and new “order”, you call you query… and the only resolution offered is to fetch the phone and cancel your original now amended upgrade … only saying “sorry” it was a system error, and the original agreed upgrade confirmed price was not correct. And not even responding to emu of the emails query sent. Poor at the very least of dealing with the “error” on the company’s side. I know that if buy a product I pay the price that was advertised,.. be warned.
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Replies (1)Vodacom's replyOfficial
03 Mar 2022, 11:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 11:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
