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Elize M
1 reviews | Active since Oct 2020
19 Oct 2020, 09:02
Upgrade disaster with Vodacom
I already did an upgrade online on the 11th of October, received a message on Tuesday that my phone will be delivered. It is 19th of October and still haven't received my phone. When I call RAM they said they still need confirmation from Vodacom and when I call Vodacom they said they already send the information to RAM. This is really bad. I am going to cancel my contract with Vodacom
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Vodacom's replyOfficial
19 Oct 2020, 10:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Oct 2020, 10:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Elize M's updateReviewer Update
20 Oct 2020, 11:25I already did an upgrade online on the 11th of October, received a message on Tuesday that my phone will be delivered. It is 19th of October and still haven't received my phone. When I call RAM they said they still need confirmation from Vodacom and when I call Vodacom they said they already send the information to RAM. This is really bad. I am going to cancel my contract with Vodacom
EM
Elize M's update20 Oct 2020, 11:25
Reviewer Update
I already did an upgrade online on the 11th of October, received a message on Tuesday that my phone will be delivered. It is 19th of October and still haven't received my phone. When I call RAM they said they still need confirmation from Vodacom and when I call Vodacom they said they already send the information to RAM. This is really bad. I am going to cancel my contract with Vodacom