Upgrade disaster

I’ve been a Vodacom customer for over 20 years and have recently made the mistake of using Vodacom online. It is truly shocking, you think you’ve experienced bad service before but Vodacom online is easily the most unserious business in the world. I cancelled an Online Upgrade on the 30th of October 2025 and at the writing of this review (30 December 2025) they still haven’t collected their device and cancelled my upgrade. Thank goodness it logged the cancellation during the cool off period and there’s evidence that I did so in time, but they’ve been promising to come fetch the device and cancel the contract for over 2 months. It’s almost laughable, I’d be happy to drop it off at a Voda store not 400m from my house but no, I did it online and can’t drop it off physically at the store. They’ve been invoicing me for a contract I’m not using, now they’ve cancelled all services on the cell. I’ve been calling daily to get them to collect their device, more empty promises. I just want this nightmare to end so I can port my number to MTN and never have to deal with Vodacom ever again.