HS
Hilton S
1 reviews | Active since Sept 2017
10 Dec 2019, 09:17
Upgrade Disaster and hiding behind emails
I did an upgrade on the 29th November and still have not received delivery of the phone, but what really annoys me is that when I phone the Upgrade Centre to query what is going on I am told to send an email and someone will get back to you in 24 to 48 hours. What kind of service is that when a company the size of Vodacom starts HIDING BEHIND EMAILS instead of having to deal with their clients. In this case I got a response saying a request has been sent to the warehouse to resend. That was 4 days ago and nothing since. Even escalating to customer care etc has achieved nothing. I am still no closer 11 days later to knowing when this phone will be delivered.
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Vodacom's replyOfficial
10 Dec 2019, 11:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Hilton S's updateReviewer Update
12 Dec 2019, 08:29Its wonderful that you send a Generic email stating that a consultant will contact me in due course, but as I have learned with Vodacom they are basically all ***ards and if they can avoid having to deal personally with an upset client they will go out of their way to do so. Rather every time I phone I am told that I must send an email.
HS
Hilton S's update12 Dec 2019, 08:29
Reviewer Update
Its wonderful that you send a Generic email stating that a consultant will contact me in due course, but as I have learned with Vodacom they are basically all ***ards and if they can avoid having to deal personally with an upset client they will go out of their way to do so. Rather every time I phone I am told that I must send an email.