Upgrade disaster

I was contacted in early June to upgrade my contract, however the consultant who spoke to me gave me incorrect specifications on the device. Therefore, the day I received the device (17/06/2022), I called Vodacom after Sales, and told them I do not want the device, as this was not what I had agreed to.

The Vodacom consultant I called on the 17/06/2022 was extremely ***********, as she sent the courier to Johannesburg, instead of Durban where the device was delivered and I live. Since the 17/06/2022, I have to keep calling Vodacom and get them to collect their device, and cancel my upgrade.... However in conjunction with RAM couriers, they just seem not to care. Some consultants seem more interested in arguing on behalf of their colleagues instead of resolving the problem.

Some of the dates of my calls were: Gloria (30/06), Phethokuhle (07/07), Loyiso 19/07. All of the above, promised to resolve the issue, but to no avail. I still have the device that I don't want.

Wesley ***