Upgrade disaster

<p>I'm supposed to be a Vodacom VIP client with a Red VIP contract. I contemplated going to prepaid in February 2016, after my contract expired at the end of January 2016. Vodacom convinced me to stay on contract. I then requested an upgrade. That was 18th April 2016. To date I have no upgrade.</p> <p> </p> <p>I have called the call centre over 10 times, and even spoke to so called managers. Three of the so called managers promised to call me back an no one ever did.</p> <p>In my last call I requested that I be taken to prepaid immediately and was told that they have an open order on their system for my upgrade so they can't migrate me to prepaid.</p> <p> </p> <p>So I'm trapped, paying contract rates with a very old phone.</p> <p> </p>