Upgrade disaster

<p>I did an upgrade for my boss last month over the phone, we agreed on a package and all was sorted, after a week of not getting the phone I called in, somehow it had not been handed to the correct department for processing, this was then done and we finally got the phone, was supposed to come with a rugby shirt which was never to be seen. The package was an 800min open line which was on special for R799 a month.</p> <p> </p> <p>A week or so later my boss tells me he has run out of airtime, which seemed crazy as he was now on an 800 min open line. I went online to check the account and it had been upgraded with a R500 top up line.</p> <p> </p> <p>After numerous calls we have had no conclusion to this query, got an sms to say we must email the contract, seeing this was done over the phone we have not received a contract. Phoned yesterday afternoon and was told someone would call us back, we still waiting. </p> <p> </p> <p>The ref number for this query is S4-0N92K-K6MGI.</p> <p> </p> <p>Do not like the fact that one has to go to this forum out of pure desperation as there is no feedback from Vodacom, total disgusting service!!!!!</p>