Upgrade disaster
<p>i have been eligible for an upgrade for the past 4 months but when i Jump the queue, upgrade online! i get the notification email and then nothing happens.. i did this a number of times and the last time was on sunday the 22nd, i called the customer care and yt again i got no joy whats so ever. i think vodacom whats me to take my business somewhere else!!.. why when i have updated online do i still need to wait days and then discover that you guys never got my upgrade?... my number is ********** 348 and i am not happy at all..</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
there seems to be no end to my fustration... the device finally gets delivered and guesse what the upgrade contract sim card is not included. i have been on the phone with Vodacom for more than two hours and now i am being told that i need to go and buy a nano sim for the IPhone the team forgot to include it. what do you guys expect me to do now?
there seems to be no end to my fustration... the device finally gets delivered and guesse what the upgrade contract sim card is not included. i have been on the phone with Vodacom for more than two hours and now i am being told that i need to go and buy a nano sim for the IPhone the team forgot to include it. what do you guys expect me to do now?