Upgrade disaster

<p>Requested upgrade telephonically. Delivery service refused to leave the new device with my mum (as I was at work), even though she had my ID and her ID and I spoke to them to verify it is what I requested. I then requested a reversal of upgrade so I could go to the mall over the weekend. I was informed this would take 48hrs. Requested on Tuesday (11 Oct) - still not processed on their system till this very minute. Called yesterday - spoke to team leader Daryl Govender who promised to call me back before 2pm - still waiting! Pathetic service!!!! Upgrade was due 4th Occtober. 11 days later - still no device. </p>